1. What types of products does AH Homeware & Lifestyle offer?
At AH Homeware & Lifestyle, we offer a wide range of products to enhance your lifestyle. Our product categories include premium eye care kits, car cooling and heating cups, and automatic retractable lighting dog leashes.
2. What is AH Homeware & Lifestyle's unique value proposition?
Our unique value proposition lies in providing high-quality and innovative products that enhance your lifestyle. Whether you're looking to take care of your beauty needs, enjoy refreshing beverages on the go, or ensure the safety and convenience of walking your furry friend, we have the perfect products for you.
3. What is AH Homeware & Lifestyle's return policy?
We have a 15-day return policy. This means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our Refund Policy for more details.
4. How long does it take to process orders?
We try our best to process orders promptly. Typically, it takes 4-5 business days to process orders. However, please note that weather conditions or natural disasters may affect delivery times in certain regions.
5. Does AH Homeware & Lifestyle offer international shipping?
Currently, we only ship within the United States. We do not offer international shipping at this time.
6. How much does shipping cost?
Shipping costs vary based on the weight of your order, the destination, and the shipping method. The exact cost will be displayed during the checkout process.
7. What are the estimated delivery times?
For domestic orders within the United States, the estimated delivery time is 4 to 5 business days.
8. How can I contact AH Homeware & Lifestyle?
You can contact us by phone at +15712366279 or by email at support@ahstorepro.com. Our physical address is 6026 Sumner Rd, Alexandria VA 22310, United States.
9. Can I return sale items or gift cards?
Unfortunately, we cannot accept returns on sale items or gift cards.
10. What should I do if I receive a defective or damaged item?
If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please refer to our Refund Policy for more information.
Refund Policy
We have a 15-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@ahstorepro.com. Please note that returns will need to be sent to the same address where the product was being sent.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@ahstorepro.com.
Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period: Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@ahstorepro.com.
